Order Time, Shipping, Returns, and Refunds
ORDER TIME:
Most orders are shipped in 2 - 3 days. E-mail notices with tracking numbers are sent when shipped.
SHIPPING:
Orders are shipped via UPS Ground. In some cases, orders will arrive in two separate boxes.
UPS orders take about 5 working days to reach the East Coast, about 3 days in the West.
Currently (4/3/2026)
Shipping within the US is free of charge (except HI & AK)
This may change at any time.
RETURNS:
Septic Perc and Mega Bio: We will accept returns within 30 days of purchase. Container(s) must be in new condition, clean and unopened. Buyer is responsible for return shipping charges plus a 20% restocking fee. Refunds for returns will be made by crediting the credit card you used to make the purchase.
Send returns to:
West Wind Marketing, Inc.
11553 Hidden Hills Rd.
Carmel Valley, CA 93924
Pad the contents well and insure your package.
Phone: (831) 659-7016
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